Smart Bus App – A Comprehensive Bus Management & Feedback System for Academic Institutions

Abstract

Public transportation plays a crucial role in providing mobility, especially in academic institutions. However, challenges such as inefficient communication, lack of issue reporting mechanisms, and absence of integrated feedback systems limit service quality. This paper proposes a Smart Bus App designed as a mobile- first solution to address these gaps. The app provides students with real-time bus routes and timings, allows issue reporting with student details and location, enables bus pass generation, and offers a feedback system accessible to administrators.Unlike existing systems that emphasize IoT sensors or GPS-based tracking, our approach simplifies implementation by using map integration for location reference without requiring costly real-time tracking infrastructure. This paper discusses related works, highlights the research gap, and presents a comprehensive solution for improving communication and service quality in institutional transport systems.