The Role of Emerging Digital Technologies in Enhancing Employee Quality of Work Life in Banks

Abstract

ABSTRACT
The evolution of digital technologies (like artificial intelligence, robotic process automation, cloud computing, blockchain technology, and collaboration platforms) is transforming the banking work environment and impacting the quality of work life (QWL) of the organization’s employees. The purpose of this paper is to analyze the impact of such digital technologies on important QWL aspects like job satisfaction, work-life balance, skills development, work autonomy, job security, and psychological well-being of the employees. Automation of the routine tasks through digital technologies helps to decrease the workload of the employees and allows them to perform more complex customer-oriented activities, resulting in increased job meaningfulness and satisfaction. Collaboration technologies and cloud computing help to implement flexible working arrangements and thereby improve the work-life balance and autonomy of the employees. Through analytics supported by artificial intelligence, digital technologies allow personalization of learning paths and performance feedback, promoting skill development and career development. Rapid changes caused by the introduction of technologies may result in decreased job security, role ambiguity, and technostress due to lack of proper training and management of such processes.The paper concludes that when banks use digital technologies in a way that focuses on their employees they can greatly improve the quality of work life. This leads to job satisfaction, better productivity and more employee retention. On the hand ignoring the human side of things can have negative results. Policymakers and bank managers can learn from this. They should also communicate clearly with employees. They should change job roles to make the most of how humans and technology can work together.